The telephone system you use for your business is an important decision, as it is something that you will use everyday. When deciding what system to buy or upgrade to there are some points you need to consider, such as:
System Capacity – The majority of business telephone systems can handle about 24 telephone extensions in addition to about 12 incoming lines. In most cases, the components of smaller telephone systems may not be transferable to a larger system if you choose to upgrade in the future. If your business is expanding quickly and you think you will be hiring additional personnel in the coming months or years, it is a good idea to make the investment in a system that can handle your growing business needs.
Direct Lines – Direct lines allow calls to be made to members of individual members of staff with a dedicated telephone line, and they require a system that can handle ISDN. ISDN is available in most larger countries and provides services such as direct dialing and caller ID in addition to the ability to transfer calls off site whenever necessary.
Voicemail – With a direct line service you will often be able to get voicemail for each telephone handset in the office, for some systems you may be able to have more than simple voicemails, such as the ability to forward messages by email or simply to other phones. You will also want to make sure the voicemail capacity is enough to handle the amount of messages, and length of messages, you expect to get.
The Handset – Another thing to consider is which handsets you wish to use with your new system. Each system will undoubtedly come with standard handsets, although you will be able to pay more for upgrades. You may be able to make do with the standard options but if you want more features or better quality and more stylish handsets you will need to pay more. It may be worth looking into an upgrade because you will be using these handsets for some time and with a greater amount of features it could make things a lot easier, or you may wish simply to have handsets that look more stylish within your business offices.
Installation – Regardless of the type of system you purchase, choosing the right installation contractor may be the most important decision you make regarding your telephone system. An improper installation may render some of the features of your phone service useless, and additional repairs can cost you even more money in the long run. Rather than trying to save money on installation, do your research and find a reputable company who will install your new telephone system properly. A good installation company will provide you with a no-obligation quote and advice for installation that is simple and easy for you to comprehend.
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